Privacy Policy

1. Introduction

Canterbury Cab Company is committed to protecting your personal data and respecting your privacy. This Privacy Notice explains:

  • What personal data we collect

  • How we use it

  • Who we share it with

  • Your rights under data protection law

This notice applies to:

  • Passengers

  • Parents and carers (for child passengers)

  • Customers using our transport services

2. Who We Are

Canterbury Cab Company provides transport services, including school transport on behalf of the Local Authority. For the purposes of data protection law, we are a data controller for the personal data we handle.

3. What Information We Collect

We may collect and use the following personal data:

Passenger Information

  • Name

  • Address

  • Contact details

Journey Information

  • Pick-up and drop-off locations

  • School details (for school transport)

  • Travel schedules

Additional Information

  • Special requirements (e.g. medical or accessibility needs)

  • Emergency contact details

Some of this information (e.g. health needs) is special category data and is given extra protection.

4. How We Use Your Information

We use your personal data to:

  • Provide safe and reliable transport services

  • Manage school transport arrangements

  • Communicate with passengers, parents, and carers

  • Meet safeguarding responsibilities

  • Comply with legal obligations

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contract – to deliver transport services

  • Legal obligation – for safeguarding and regulatory requirements

  • Vital interests – to protect individuals in emergencies

  • Public task – where services are delivered on behalf of a Local Authority

6. Data Sharing

We may share personal data with:

  • Local Authorities

  • Schools or education providers

  • Emergency services

We only share information where it is:

  • Necessary

  • Relevant

  • Shared securely

We do not sell personal data to third parties.

7. How We Keep Your Data Safe

We take appropriate security measures to protect personal data, including:

  • Secure systems and record storage

  • Limiting access to authorised staff and drivers

  • Ensuring drivers understand confidentiality requirements

8. How Long We Keep Your Data

We only keep personal data for as long as necessary to:

  • Provide our services

  • Meet legal and contractual obligations

Data is securely deleted when no longer required.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (in certain circumstances)

  • Restrict or object to processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Safeguarding and Information Sharing

Where there are concerns about the safety or wellbeing of a child or vulnerable person, we may share information without consent to:

  • Protect the individual

  • Comply with safeguarding obligations

This is done in line with safeguarding law and guidance.

11. Contact Us

If you have any questions about this Privacy Notice or how your data is handled, please contact:

Telephone: 01227 700000 or Email: canterburycabcompany@gmail.com

12. Complaints

If you are not satisfied with how we handle your data, you can contact the Information Commissioner’s Office: Website: https://www.ico.org.uk Telephone: 0303 123 1113